Our policy for dealing with any personal information that you disclose to us is explained below.
What personal information does LMG collect?
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it. We may collect personal information if you:
- purchase a new or used motor vehicle from us;
- are one of our suppliers;
- are a subscriber to our mailing list or newsletter; or
- submit a job application.
The types of personal information that we may collect and hold for our activities includes, without limitation an individual's name, date of birth, physical or postal addresses, e-mail address, telephone and fax numbers, driver's license details, vehicle details, credit card details, occupation, salary and personal finances (for loan applications), health information (for life or disability insurance) and details of current or previous insurance (for motor insurance). If you are one of our suppliers or contractors, or one of their employees, we may collect your name, contact details and position in the organisation.
If you apply for a job with us, you may provide us with certain information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.
If you are a subscriber to our mailing list or newsletter, or attended an event organised by LMG, we may collect your name, contact details, job title, areas of interest and details of your dealings with us. Generally, LMG does not collect sensitive information about you, such as health records, unless it is reasonably necessary for the purpose of providing you with a specific product or service or is otherwise permitted by law.
How does LMG collect personal information?
LMG may collect personal information from you in a variety of ways including, and without limitation:
- on vehicle purchase contracts,
- through our website,
- over the telephone; or
- during person-to-person contact.
The collection will be done by lawful and fair means and not in an unreasonably intrusive way. We will collect information directly from an individual wherever possible. If this is not possible, we will take reasonable steps to ensure that the individual is made aware of the information being collected is outlined in the collection statement.
If the information we request for the provision of products or services is not provided to us, then this may affect our ability to provide those products or services to you.
Why does LMG collect personal information?
LMG will only collect personal information in connection with the provision of products and services provided by LMG or business activities.
We collect personal information only to the extent that this is necessary for one or more of our following activities:
- relevant to our business relationship with you;
- selling you a new or used motor vehicle and registering that vehicle in the name provided by you. We are required by law to provide certain information to the relevant licensing authorities and motor registries;
- completing an application for the provision of financing facilities relating to the purchase of a new or used motor vehicle. The information requested is the minimum required by the finance providers;
- completing an application for the provision of insurance cover;
- providing after-sales service for your vehicle;
- to offer you new products and services that we believe may interest you;
- market research in relation to the products and services that we offer; and
- to satisfy any legal requirements.
Generally, the purpose for which LMG collects personal information will be apparent from the way in which we collect it or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
How does LMG use personal information?
LMG will only use your personal information in the following ways:
- for the purpose(s) you have provided the information;
- for a purpose you have consented to; or
- for a purpose otherwise permitted by law.
Personal Information will only be used for any other purpose than you have consented to where that purpose is related to the primary purpose and a reasonable person would expect LMG to use or disclose the personal information for that other purpose.
LMG may use your personal information for research and development of our products and services or to send you information about other products or services offered by us which may be of interest to you. If you would prefer not to receive promotional or other material from us, please let us know by sending an email to the contact details below and we will respect your request. Alternatively, simply select the "unsubscribe" option in any of the emails that you receive from us.
If you apply for a job with us, we will hold, use and disclose that information solely for the purpose of considering your application. In particular, in considering your application, it may be necessary for us to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is necessary in the circumstances. In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.
We may also use your contact information to keep you updated on offers and specials and upcoming events that LMG may be having that may be of interest to you.
When does LMG disclose your personal information?
LMG discloses your personal information to related LMG entities or third party service providers and contractors who assist in our internal business and administrative operations. When we engage the services of a third party, we take reasonable steps to ensure they comply with the Privacy Act and maintain the confidentiality of any personal information to which they have access.
LMG may disclose your personal information to organisations offering you insurance, finance and extended warranties.
We may disclose your personal information to fulfil legal requirements, such as disclosure to law enforcement agencies or the courts.
With your consent, we do allow your personal information to be provided to select organisations that perform certain functions or operations for us. We bind these companies to the same standard of care as we do ourselves.
We will not provide your personal information to any other organisation for marketing purposes without your consent and will not share, sell or trade your personal information to non-related companies or persons.
Launceston Toyota is part of the OneToyota network of Toyota organisations in Australia (each a OneToyota organisation), comprising:
- authorised Toyota dealers in Australia;
- Toyota Motor Corporation Australia Limited;
- Toyota Finance Australia Limited;
- Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance; and
- Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).
Launceston Toyota and other OneToyota organisations collect and share with each other customer and guest information, including data collected from Connected Services, to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes.
OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.
You also agree to the Dealer sharing that information with other organisations in the OneToyota network* so that OneToyota can provide you an integrated guest experience across the network. Further, Launceston Toyota and other OneToyota organisations may use the information in this form to send you marketing and information about Toyota products, services, special offers, promotions, surveys and events that may be of interest to you (unless and until you advise the relevant organisation otherwise, or opt out using means provided in each marketing communication). If you do not wish to receive these communications, please let the relevant organisation know. Entrants’ information may be disclosed to OneToyota service providers located within Australia and overseas for the purposes above.
* OneToyota comprises: authorised Toyota dealers, Toyota Motor Corporation Australia Limited, Toyota Finance Australia Limited, Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance, and Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd)
WILL LMG DISCLOSE YOUR PERSONAL INFORMATION TO ANYONE OVERSEAS?
LMG does not ordinarily disclose your personal information overseas. However, there may be circumstances where we need to disclose your personal information to a third party and this third party may disclose your personal information overseas. This may occur, for example where we:
- have to send your personal information to the manufacturers, distributors and or financiers and they will on-send that information to their overseas headquarters or related companies; or
- where we have a database or server hosted outside Australia.
APP 8.1 requires that we will take all reasonable steps to ensure that the third party recipient of your information complies with the APPs (other than APP 1) in relation to your personal information, or that the third party recipient is bound by laws that offer you at least as much protection as the APPs and that you are able to enforce your rights under those international laws in the event of any breach. LMG will obtain your consent before it discloses your personal information to overseas third parties.
How does LMG ensure your personal information is correct?
How does LMG keep personal information secure?
LMG is committed to keeping your personal information secure. We take reasonable steps to protect the personal information that we hold from misuse or loss and from unauthorised access, modification or disclosure.
When using our website, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk. LMG does not accept responsibility for the security of information transmitted to us over the Internet. Passwords, firewalls and virus protection are used to protect LMG systems holding personal information from unauthorised access. Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or policies of those sites.
We will destroy or permanently de-identify personal information no longer needed for any purpose in accordance with the APPs.
How can you access and correct your personal information?
You have the right to access your personal information held by LMG. You can also make a request for us to correct any inaccurate, incomplete or out-of-date personal information. For security reasons, a written request may be required to access your information as well as providing proof of your identity.
We are committed to granting you access to your personal information within a reasonable time frame. We will not refuse you access unless there are legal reasons for doing so. In such circumstances, we will explain those reasons to you. This may be necessary so that LMG can ensure that your personal information is not disclosed to any other person.
If you consider that the personal information that we hold about you is not accurate, complete or up to date then we ask that you provide to us in writing with the correct information so the personal information held about you is accurate, complete and up-to-date.
There will generally be no charge for access to and supply of personal information. However, in cases where information has to be retrieved from archives or where large volumes of information has been requested, a reasonable fee might be charged to cover any costs incurred by LMG.
Does the LMG website collect personal information?
We do not collect personal information from casual visitors to our web site, unless you have voluntarily supplied us with personal information via one of our web forms or via email.
Policy on Information Retention
We will retain information for as long as it is necessary to service your account or to continue to provide products and services you have requested or purchased from us. We will retain information for a reasonable period if you cease to be our customer unless the law requires us to keep it for longer.
Policy on Identifiers
LMG will not use identifiers assigned by government agencies as its own identifier. An ABN is not an identifier.
Our Employees and Training
How does LMG deal with privacy complaints?
Your privacy is important to LMG and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to:
1.Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
We aim to investigate any complaints and respond in writing within 30 days. if you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
This Policy has been developed to apply across all LMG dealerships including Launceston Toyota and Audi Centre Launceston, Launceston Bus and Truck Centre, Launceston Honda and Jeep, Launceston Mazda, Launceston Mitsubishi, Economy Cars, Launceston BMW, Devonport Mazda, Burnie Mazda, Hobart Mazda, Hobart Mitsubishi, Hobart Kia, Hobart Renault, Hobart Nissan, LMG Used Cars, Devonport Isuzu, Devonport Volkswagen, Devonport Toyota, Burnie Isuzu, Burnie Ford, Burnie Volkswagen and Burnie Toyota (collectively ‘LMG’).