Privacy Policy

Launceston Toyota Privacy Policy

The information that you provide to Launceston Toyota shall be used for purposes of administration, warranty and the on-going maintenance and mechanical servicing of your vehicle.

Launceston Toyota will not disclose personal information about an individual for any other purposes than the purpose for which it is collected unless there is a reasonable expectation by the individual that Launceston Toyota shall use or disclose the information for another purpose.

Launceston Toyota shall take all reasonable steps to ensure that personal information collected is accurate, complete and up-to-date and also protected from misuse, loss or unauthorised access or disclosure.

On request, Launceston Toyota shall provide an individual access to the information held in relation to themselves by allowing the individual to inspect records, take notes or by providing a photocopy or printout. However, there are a limited number of situations where Launceston Toyota may deny an individual access to the personal information Launceston Toyota holds about them (see National Privacy Principal 6 – Access & Correction).

Wherever it is lawful and practicable, Launceston Toyota shall give individuals the option of not identifying themselves when entering into transactions with the organisation.

Launceston Toyota shall not collect sensitive information about an individual unless:
the individual has consented; or
the collection is required by law; or
meets other requirements as set down in National Privacy Principals
#10 – Sensitive Information.

Any requests for access will be taken to the Management Committee and you will be advised within 48 hours regarding the outcome of your request.

TOYOTA DEALER WEBSITE POLICY

1. PURPOSE
The purpose of this policy is to define Toyota Motor Corporation Australia Ltd’s (‘TMCA’) requirements for Toyota Dealer Websites.
This policy is necessary to ensure that Toyota customers relate to the Toyota experience and reinforce Toyota’s position as Australia’s leading new vehicle franchise.

2. GENERAL
This policy is effective immediately.
A Toyota Dealer’s website, like any other part of the Toyota Dealer’s business, is subject to and must at all times comply with the Dealer Agreement and all Manuals, including policies and procedures issued by TMCA.

3. DEFINITION
For the purpose of this document, the word Toyota shall refer to all Toyota franchises and all Toyota products, including Toyota passenger vehicles and Toyota commercial vehicles and parts and accessories authorised by TMCA for use in conjunction with Toyota vehicles.

4. POLICY
Toyota dealers have their own websites. These websites are separate from the Toyota.com.au website which is owned and operated by TMCA.
To ensure that the dealer’s attention is focused on the objectives of Toyota and on giving maximum attention to the satisfaction of Toyota customers, this policy establishes the standards which the Toyota dealer must meet with regard to their website.
These standards are designed to ensure that Toyota is clearly and exclusively displayed as the website brand, to ensure the website does not make reference to any other business operated by the Toyota dealer, and to provide customers with accurate and appropriate details to enable them to make an informed decision when choosing or purchasing a Toyota vehicle, service or parts.

4.1. DOMAIN NAME and URL
The domain name and all URLs related to that domain name must be based on the Dealer’s approved trading name and conform with the Toyota Trading Name Policy – i.e. they must contain the word Toyota and meet all other requirements stipulated in the Toyota Trading Name Policy.

The domain name and URL must conform to the following standard: www.[dealershiptradingname].com.au

If the Toyota Dealer wishes to depart from the above standard, it must seek TMCA’s written approval which may be given or withheld by TMCA in its absolute discretion. Domain names and URLs which contain any of the following will not be approved:
.net, .org, .edu, .co, or use of the word “motorgroup”.

4.2. DEALER CONTACT DETAILS
Dealer contact details must be included in Dealer websites, and must clearly indicate how a customer can contact the Toyota dealership by phone, fax, email, or in person. The instructions must not lead to, or include details of, any other motor vehicle franchise or other business operated by the Toyota dealer.

These details must be up-to-date at all times, including staff names, and any changes in them must also be communicated to TMCA. Special instructions regarding parking and location should also be provided, to assist customers visiting the dealership.

Should a dealer provide the ability for customers to log requests via their website, the dealer must have a documented process for actioning such requests.

4.3. MULTI-FRANCHISE ISSUES
Dealership photos displayed on the Website must meet the Toyota Multi-Franchise Policy – that is, the website must be Toyota specific and relate to the Dealer’s Toyota franchise only. Included in this is the requirement that the site must not include prominent pictures of any other franchise.

4.4. PRODUCT INFORMATION
Product information included on dealer websites must be current at Retail Date for new products, and up-to-date at all times for all other models. The source of this information is the Toyota Marketing extranet (marketing.toyota.com.au) and information must be as current as that site.

Images of vehicles must be as authorised by TMCA, and must be only of models available for retail in Australia (Australian model).

The Dealer must only fit, sell or promote parts & accessories that are sold or approved by TMCA. The Dealer is reminded that their Toyota website must only advertise or provide information in respect of such genuine or approved parts and accessories.

4.5. GENERAL CONTENT
The following are minimum requirements for each dealer website:
Toyota logo on every page
Dealership contact details
Search capability
Site Map
Privacy Statement and Terms & Conditions must be shown.

From time to time, Toyota may specify design or technical requirements for Dealer websites, which it will publish to the dealer network. Such requirements must be adhered to where specified.

5.0. SITE FUNCTIONALITY
A minimum of 85% website up-time must be achieved, to minimise disruption to customers.

6.0. LINKS
Links to sites for other motor vehicle Franchises are not permitted. Other links must be approved by TMCA.

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